Business Continuity Plan


Portfolio Resources Group, Inc. and Portfolio Resources Advisor Group, Inc. have developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.

Contacting Us – If after a significant business disruption you cannot contact us as you usually do, you should call our alternative number 305-372-0511 for phone calls and 305-358-7849 for faxes (these are direct analog lines for emergencies only). If there is no answer on that emergency line you may go to our web site at http://www.prginc.net and contact any of our domestic locations. All Associates are listed on our website directory. You may also email us. If you are overseas, you can call our Caracas Office (011-58-212-261-8330) or our Jerusalem Office (011-9722-624-2788).

In the event that Portfolio Resources experiences a significant business interruption, you may contact Pershing directly to process limited trade-related transactions, cash disbursements, and security transfers. Instructions to Pershing must be in writing and transmitted via facsimile at (201) 413-5368 or by postal service as follows:

Pershing LLC
P.O. Box 2065
Jersey City, New Jersey 07303-2065

For additional information about how to request funds and securities when your financial organization cannot be contacted due to a significant business interruption, please visit the Customer Support section or call (201) 413-3635 for recorded instructions.

If you cannot access the instructions from the website or the previously noted telephone number, you may call (213) 624-6100, extension 500, an alternate Pershing number for recorded instructions.

Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, Pershing LLC., a subsidiary of The Bank of New York Mellon Corporation, backs up our important records in a geographically separate area. Likewise service providers such as Envestnet Asset Management, Inc. and custodians such as Schwab Institutional and TDAmeritrade Institutional provide geographically diverse secure data centers for our affiliate advisory, Portfolio Resources Advisor Group, Inc. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a reasonable time period. Your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building or unit housing our firm, the business district where our firm is located, the city where we are located, or the whole region.Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within a few hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within a day. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site or our customer emergency number, how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.

For more information – If you have questions about our Business Continuity Plan, please contact us.

For the Pershing LLC. Business Continuity Plan go to: http://www.pershing.com/business_continuity.html

For the Envestnet Asset Management, Inc. Business Continuity Plan go to: http://www.envestnet.com/business-continuity

For the Schwab Institutional Business Continuity Plan go to: http://www.schwab.com/public/schwab/nn/continuity.html

For the TDAmeritrade Institutional Business Continuity Plan go to: http://www.tdainstitutional.com/pdf/AMTD_5491.pdf